Chapter 172 How to solve the problem
In this capital city, any shop with a little fame has a backer. This is something everyone knows.
Especially the shops in Tongyifang, which are beyond the reach of ordinary dignitaries.
These backers are collectively referred to as "dongjia".
Some people who are good at scheming will even dig out these hidden networks of relationships for future use.
Song Qingci had never shown her face in public, but as soon as she got off the carriage, someone knew her identity and revealed it in public.
He would never believe that someone was not involved in this.
Song Qingci whispered a few words to Yin Xing, and Yin Xing found a gap where she could still leave and retreated.
Zheng Yuan became even more panicked when he saw Song Qingci.
He had just taken over the Moon Viewing Tower for a few days, and he had already made such a big mess. The sweat on his forehead was beading even bigger.
"Young Madam..." He was about to say something to apologize when Song Qingci raised his hand to interrupt him.
"Stop talking nonsense. What's going on now?"
Before Zheng Yuan could speak again, a scholar in a Confucian robe came forward and bowed to Song Qingci, saying, "I am Liu Qi, the one who booked the tea banquet today. However, the shopkeeper Zheng said that he couldn't open the shop today. I wonder how the boss wants to solve this problem? You can't just send me away with an apology, right? !'"
This man named Liu Qi seemed to speak politely, but his attitude was actually very impolite.
Just like the kind of person who never gives in even when he is right, the smug look in the corners of his eyes and eyebrows can hardly be concealed.
After Liu Qi finished speaking, several other scholars dressed similarly stood up and said similar things.
They are all guests who have booked a tea party today.
Now they were told that they could not hold the banquet normally, so they must be very angry. However, they were concerned about their status as scholars, so they did not speak harshly.
Still maintain the most basic manners and etiquette.
However, anyone with a discerning eye can see that if this matter cannot be properly resolved today, they will not let it go so easily.
Song Qingci looked around at these people, and finally his eyes fell on Liu Qi, who spoke first, and asked in a very calm tone, "I wonder how Mr. Liu and the other gentlemen want to solve this problem? You can all express your ideas now. We at the Moon Viewing Tower will satisfy whatever can be satisfied."
Song Qingci's question actually choked back what Liu Qi wanted to say.
Generally speaking, when something like this happens, the owner or the shopkeeper would have to find some excuses to prevaricate, and only when they can't prevaricate anymore would they lower their posture and beg for the customer's understanding? Why did this owner ask him directly how he wanted to solve the problem?
Don't you have any reason at all?
Besides, did what she said mean that he could solve it however he wanted?
In this case, how could he say those inflammatory words he had prepared? !
"This is the responsibility of you guys at the Moon Viewing Tower for breaking the appointment without a reason!" Liu Qi said, looking at the people around the Moon Viewing Tower. They were all the people who had booked a tea feast at the Moon Viewing Tower today.
Today we are here just to seek justice for ourselves. We can't just rely on the fact that Moon Viewing Tower is a famous restaurant in Beijing to bully customers.
The other guests who had also booked the tea banquet fully agreed with Liu Qi's words.
If a tea-tasting banquet can be called a banquet, it is definitely not a gathering of one or two people. There must be at least five or six people gathered around a table.
If there are many people, there can be more than a dozen people at a table.
We had agreed to drink tea and eat while reciting poems and writing couplets. But now the Moon Viewing Tower broke the promise for no reason and could not hold the banquet. This at least offended dozens of people at once.
Moreover, those who book the tea-tasting banquets are generally scholars from major academies.
If there are people in this world who are hard to offend, scholars must be one of them.
Their writings and words can sometimes be more dangerous than swords and spears.
Song Qingci's attitude remained neither humble nor arrogant, and he nodded to acknowledge Liu Qi's point of view, "Today's incident is indeed our fault in the Moon Viewing Tower, so I ask you gentlemen what requests you have. As long as you say something that is reasonable, we at the Moon Viewing Tower will agree to it."
There is no way to excuse this incident today. As a business, it is the business's fault for not being able to provide services to guests who have already made reservations. It is useless to say anything.
The only way out is to honestly admit mistakes and provide reasonable compensation.
Li Cai chose to poach everyone today, and it was well calculated. These customers had placed their orders with him before, and no one knew the reservation date better than him.
He just wanted to take advantage of these guests to cheat himself. Song Qingci remembered this.
Liu Qi and his people seemed to have never seen a boss who admitted his mistakes so readily, and for a moment they didn't know what to say.
Before this boss came, didn't the new manager of the Moon Viewing Tower still make all kinds of excuses?
Why did the style of painting suddenly change?
Seeing that they were silent, Song Qingci took the initiative to speak, "Since you gentlemen have given some face to the Moon Viewing Tower and are unwilling to make things difficult for it, then as the owner of the Moon Viewing Tower, I cannot be too stingy. I will propose a plan, and you gentlemen, please listen to it and see if it can satisfy everyone."
Without waiting for any feedback from those gentlemen.
Song Qingci continued, "Today, the Moon Viewing Tower cannot hold the banquet due to staff adjustments. It is indeed our fault. It has indeed caused trouble to the gentlemen who have booked the tea banquet today."
"In a moment, I will ask Manager Zheng to return all the deposits of the gentlemen, and give each of you a banquet card for the Moon Viewing Tower. Ten days later, when the Moon Viewing Tower reopens, you can use this banquet card to have a free table at the Moon Viewing Tower. What do you think?"
The Moon Viewing Tower cannot open normally today, and the biggest trouble is for those customers who have already paid a deposit.
As long as they stop making trouble, the normal customers will just be unable to consume normally.
"What do you mean by free?" One of the gentlemen did not understand what Song Qingci meant and asked.
"Free means free of charge, which means you don't have to spend a penny to have a meal at the Moon Viewing Tower," Song Xin explained to the people on the side.
She didn't quite understand these words at first, but recently, after learning from the young lady, she gradually understood the meaning of some of the words that the young lady often said, which she had never heard before.
The young lady is really a talented person. Some of her words are really good, simple and easy to understand, and the descriptions are accurate. Song Xin especially admires this.
Song Qingci nodded, fully agreeing with Song Xin's explanation.